Shipping Insurance – Terms of Service

Insurance Terms and Conditions for Insured Shipping

1. Introduction

Our goal is to ensure that your orders are delivered securely and reliably. At checkout, you have the option to select insured shipping, which provides additional protection during transit. Please read these Insurance Terms and Conditions carefully before selecting the insured shipping option.

2. Definitions

  • Insured Shipping: An optional service available at checkout that provides additional coverage against loss or damage during transit.
  • Standard Post: Our regular shipping method, which includes tracking and requires a signed delivery for products that are difficult to obtain or are urgent/time sensitive.
  • Customer: The individual or entity placing an order through our webshop.

3. Insurance Coverage

  • Scope: When you select insured shipping, your order is covered for loss or damage occurring during transit, up to the declared value of the package.
  • Declared Value: It is the responsibility of the customer to provide an accurate declared value at checkout. The insurance coverage will be based on this value.

4. Shipping and Delivery

  • Standard Post: All standard shipments are dispatched with tracking information and, when applicable, require a signature upon delivery—particularly for difficult-to-obtain or time-sensitive products.
  • Urgent/Time-Sensitive Orders: For orders marked as urgent or time sensitive, our standard delivery method ensures that tracking and signature confirmation are provided to secure timely delivery.

5. Eligibility and Claim Process

  • Selection Requirement: Insurance coverage is only applicable if the insured shipping option is chosen at checkout.
  • Notification: In the event of damage or loss, you must notify our customer service team within [insert number of days] days of delivery.
  • Documentation: Claims must include all relevant documentation (e.g., tracking details, delivery confirmation, photographs of any damage) to be processed.

6. Exclusions and Limitations

  • Exclusions: Insurance does not cover:
    • Delays caused by circumstances beyond our control (e.g., natural disasters, acts of God).
    • Damage or loss resulting from improper handling after delivery.
    • Issues arising from the customer providing an invalid or incorrect delivery address. In such cases, the responsibility for any resulting delay, misdelivery, or non-delivery lies solely with the customer.
  • Liability Limitations: Our liability under the insured shipping option is limited to the declared value provided at checkout. We recommend that you assess and declare an appropriate value for your order.

7. Payment and Refund Policy

  • The fee for the insured shipping option is a non-refundable service cost applied per shipment at the time of order placement. This fee is non-refundable regardless of order cancellation, return, or any other circumstances, as it represents a cost incurred per action.

8. Amendments

We reserve the right to amend these terms and conditions at any time. Customers are encouraged to review the policy periodically for any updates or changes.

9. Contact Information

For any questions, claim submissions, or further assistance regarding our insured shipping service, please contact us at:

  • Email: sales@cinegear.nl
  • Phone: +31 (0) 203624668
  • Customer Service Hours:  Monday to Friday ;10:00 AM – 3:00 PM

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